Clear refund rules
for a credit-based workflow.

FixMyPhoto sells digital credit packs that are used to run restoration requests and related image-processing workflows.

Because the service begins consuming infrastructure and processing resources as soon as a restoration is launched, refund eligibility depends on whether credits were merely purchased or already consumed.

If you purchased a credit pack and have not used any of the purchased credits, contact support@fixmyphoto.me within 14 days of purchase and include your order id or checkout id.

If your payment was duplicated, billed incorrectly, or clearly affected by a checkout error, we will review the transaction and correct it where appropriate.

Once credits have been consumed for a restoration run, the related charge is generally non-refundable because the underlying processing work has already started.

We also may refuse refunds where there is evidence of misuse, repeated abuse of preview or billing flows, chargeback threats used as leverage, or requests that conflict with applicable law or payment-network rules.

Email support@fixmyphoto.me and include the account email used at checkout, the order id or checkout id, and a short explanation of what happened.

Attach screenshots if the issue involves an incorrect charge, missing credits, or a checkout confirmation mismatch.

We aim to respond to refund and billing requests within 3 business days.

If a request is approved, the refund will be issued back to the original payment method or resolved through a credit adjustment, depending on the underlying issue and processor rules.

If a restoration fails because of our system or a confirmed processing defect, we may restore the consumed credits, rerun the request, or offer another reasonable billing remedy.

This remediation decision is separate from a cash refund and is intended to resolve cases where the paid restoration outcome was not properly delivered.

Nothing in this policy limits rights that cannot be waived under applicable consumer protection law.

If local law requires a broader refund right in your jurisdiction, that mandatory rule will control to the extent required.